Now in early access β€” first dispute FREE, then $9.99/dispute

Dispute opened?
Win it in 15 minutes.

Most merchants lose winnable chargebacks β€” not because they lack proof, but because they submit it in the wrong format.

Stripe Β· PayPal Β· Shopify Β· Etsy Β· Amazon Β· TikTok Shop

Start My Defense β†’

No account required Β· First dispute free, then $9.99

Real quotes from real sellers β€” r/smallbusiness, r/Shopify, r/ecommerce

You're not alone. This happens every day.

These are real posts from sellers like you, from this week.

"Spent 28 minutes assembling evidence for a $42 chargeback. By the time I was done uploading everything into Stripe, I realized I'd spent more on labor than the dispute itself."

r/Shopify Β· 26 upvotes

"I had a delivery photo, signature confirmation, AND a message from the customer saying she loved the item. Lost the dispute anyway. Turns out I was filling in the wrong Stripe fields."

r/ecommerce Β· 43 upvotes

"I swear my customers are testing me. You ship the order. Tracking says delivered. Customer never reaches out. Then boom β€” chargeback. No warning. Straight to the bank."

r/Shopify Β· 34 upvotes

The problem isn't your evidence.
It's the format.

Stripe alone has 21 specific evidence fields. Most sellers fill in 3–5 and submit screenshots. The automated system sees an incomplete packet and defaults to the buyer.

⚠️ What most sellers submit

βœ“ Tracking screenshot
βœ“ Order confirmation
β—‹ uncategorized_text (timeline narrative) β€” SKIPPED
β—‹ customer_purchase_ip β€” SKIPPED
β—‹ + 17 more fields β€” ALL SKIPPED

Result: Incomplete submission β†’ automatic loss

How it works

Three steps. Fifteen minutes.

01

Pick your platform & dispute type

Stripe, PayPal, Shopify, Etsy, Amazon, or TikTok Shop. Each has different rules β€” we know them all.

02

Upload your evidence

Drop in screenshots, tracking info, emails, or a packing video. We'll identify what type each file is and how strong it is.

03

Download a formatted evidence package

A professional PDF with your timeline, all exhibits labeled, and a field-by-field submission guide for your payment processor.

Formatted correctly for every platform

πŸ’³Stripe7 days window
πŸ…ΏοΈPayPal20 days window
πŸ›οΈShopify7 days window
🧢Etsy180 days window
πŸ“¦Amazon11 days window
🎡TikTok Shop2 days window

Know your odds before you submit

Every evidence package includes a win rate estimate based on your platform, dispute type, and the strength of what you've uploaded. No surprises.

Estimated win rate

62–74%

Good
Shipping tracking βœ“
Customer communication βœ“
Packing videomissing β€” add to boost 18%

Ready to fight back?

Join 100+ sellers who are fighting back. First dispute free.

Start My Defense β€” Free β†’

No account required. Pay only when you're ready.

Frequently Asked Questions

How many evidence fields does Stripe require for chargebacks?+
Stripe has 21 specific evidence fields for chargeback disputes. Most merchants only fill 3-5 fields, leading to incomplete submissions that are automatically denied. Rebutto helps you identify and fill all relevant fields for your specific dispute type.
What is the deadline to respond to a chargeback?+
Response deadlines vary by platform: Stripe gives 7 days, PayPal gives 20 days, Shopify Payments gives 7 days, Etsy gives 180 days, Amazon FBM gives 11 days, and TikTok Shop gives only 2 business days. Missing these deadlines results in an automatic loss.
How much does Rebutto cost?+
The Rebutto web tool charges a flat $9.99 per dispute with no monthly fees. The Shopify App offers one-click auto-extraction at $29.99 per dispute, with the first dispute free. You only pay when you submit.
Why do merchants lose chargebacks even with evidence?+
Most merchants lose winnable chargebacks because they submit evidence in the wrong format. Payment processors use automated systems that check specific evidence fields. If those fields are empty or incorrectly filled, the dispute is denied regardless of evidence quality.
Which platforms does Rebutto support?+
Rebutto supports chargeback disputes on Stripe, PayPal, Shopify Payments, Etsy, Amazon FBM, and TikTok Shop. The Shopify App also offers automatic evidence extraction directly from your order data.