AmexConsumer Dispute
Amex Reason Code C05
Goods/Services Cancelled
What the cardholder claims
"Cancelled order before delivery."
Win rate
35-55%
With proper evidence
Response deadline
120 days
From dispute filing
Required evidence (in priority order)
- 1
cancellation_policy - 2
shipping_date - 3
customer_communication
Response strategy
Prove item already shipped before cancellation request, or that cancellation was after policy deadline.
Stripe category
generalStripe maps this network-level code to this simplified category.
Responding to this chargeback?
Rebutto packages these exact evidence fields into the format Stripe requires. First dispute free on the Shopify App, or $9.99 on the web tool.