AmexConsumer Dispute
Amex Reason Code C18
No-Show or Cancelled Reservation
What the cardholder claims
"Hotel/rental no-show charge disputed."
Win rate
40-60%
With proper evidence
Response deadline
120 days
From dispute filing
Required evidence (in priority order)
- 1
cancellation_policy - 2
service_documentation
Response strategy
Show booking terms, cancellation policy, and proof cardholder did not cancel per policy.
Stripe category
generalStripe maps this network-level code to this simplified category.
Responding to this chargeback?
Rebutto packages these exact evidence fields into the format Stripe requires. First dispute free on the Shopify App, or $9.99 on the web tool.