MastercardConsumer Dispute
Mastercard Reason Code 4853
Cardholder Dispute (Generic)
What the cardholder claims
"Various — product not received, not as described, cancelled, etc."
Win rate
40-60%
With proper evidence
Response deadline
120 days
From dispute filing
Required evidence (in priority order)
- 1
shipping_documentation - 2
product_description - 3
cancellation_policy - 4
customer_communication
Response strategy
Mastercard umbrella code. Check sub-reason (4853.1 = not received, 4853.6 = cancelled recurring, etc.) and respond accordingly.
Stripe category
generalStripe maps this network-level code to this simplified category.
Responding to this chargeback?
Rebutto packages these exact evidence fields into the format Stripe requires. First dispute free on the Shopify App, or $9.99 on the web tool.