MastercardConsumer Dispute
Mastercard Reason Code 4855
Goods or Services Not Provided
What the cardholder claims
"I never received the goods or services."
Win rate
70-85%
With proper evidence
Response deadline
120 days
From dispute filing
Required evidence (in priority order)
- 1
shipping_documentation - 2
shipping_tracking_number - 3
shipping_carrier - 4
shipping_address
Response strategy
Same playbook as Visa 13.1. Delivery confirmation with matching address wins most cases. Signature required for orders over $500 (Mastercard).
Stripe category
product_not_receivedStripe maps this network-level code to this simplified category.
Responding to this chargeback?
Rebutto packages these exact evidence fields into the format Stripe requires. First dispute free on the Shopify App, or $9.99 on the web tool.