MastercardConsumer Dispute
Mastercard Reason Code 4859
Addendum, No-Show, or ATM Dispute
What the cardholder claims
"Hotel no-show fee disputed, ATM withdrawal issue, or addendum charge."
Win rate
40-60%
With proper evidence
Response deadline
120 days
From dispute filing
Required evidence (in priority order)
- 1
cancellation_policy - 2
service_documentation - 3
receipt
Response strategy
For hotel no-show: show reservation, policy disclosure, and guarantee terms. For ATM: provide transaction logs.
Stripe category
generalStripe maps this network-level code to this simplified category.
Responding to this chargeback?
Rebutto packages these exact evidence fields into the format Stripe requires. First dispute free on the Shopify App, or $9.99 on the web tool.