Visa Reason Code 12.6.1

What the cardholder claims

"The same transaction was charged twice."

Required evidence (in priority order)

1. 1duplicate_charge_id
2. 2duplicate_charge_explanation
3. 3duplicate_charge_documentation

Response strategy

Prove the transactions are for separate products/services or show refund of the duplicate. Include transaction IDs showing different items/timestamps.

Stripe category

Stripe maps this network-level code to this simplified category.