VisaConsumer Dispute
Visa Reason Code 13.2
Cancelled Recurring Transaction
What the cardholder claims
"I cancelled my subscription but was still charged."
Win rate
40-55%
With proper evidence
Response deadline
120 days
From dispute filing
Required evidence (in priority order)
- 1
cancellation_policy - 2
cancellation_policy_disclosure - 3
customer_communication - 4
service_date
Response strategy
Show cancellation policy was disclosed, and prove customer did not actually cancel before the charge. Customer messages and system logs are key.
Stripe category
subscription_canceledStripe maps this network-level code to this simplified category.
Responding to this chargeback?
Rebutto packages these exact evidence fields into the format Stripe requires. First dispute free on the Shopify App, or $9.99 on the web tool.